Supports are gifts to creators, so they are usually final. We still fix payments that went wrong. Here is how it works.
1When a refund is possible
- Charged twice The same support was taken from you more than once by mistake.
- Charged but failed Money left your account but the support never went through.
- Wrong amount You were charged a different amount than the one shown before paying.
- Not you A payment was made from your card or wallet without your permission.
2When it is not
We cannot refund a support because you changed your mind, sent it to the wrong creator, or are unhappy with a creator's content, since the money was a gift that may already have been withdrawn. You can ask the creator directly; they may choose to help.
3How to ask
Email support@getflickx.com within 7 days of the payment with:
- The payment ID shown on your receipt page and in any email you got.
- The creator whose page you paid on.
- What happened and a screenshot of the charge if you have one.
4What happens next
We check the payment with our gateway, usually within 3 business days. If a refund is approved it goes back to the same card or wallet you paid with. Depending on your bank or mobile financial service it can take 7 to 15 business days to arrive. If the money was already in the creator's balance, it is taken back from that balance.